Change in University Travel Card Status

All communication should include the cardholder's Employee ID.

Changes - Limits, Names, etc.

• Submit a written or e-mail request (from Department Card Administrator) to the PCard Office for the following changes:
  • Default ChartField
  • Department Address
  • Names
  • Transaction Limits (changing limits is very restricted, as a result, all requests will not be approved)

Declined/Blocked Transactions

• Contact the issuing bank (24 Hours a Day at 1-800-344-5696) for assistance
• If the bank is unable to resolve the situation, contract the PCard Office at [email protected] for assistance.

Lost or Stolen

• Contact the issuing bank immediately.

Available 24 Hours a Day at 1-800-344-5696 to cancel the card.

• Send email communication to your Department Card Administrator and to PCard Office at [email protected].
• Receive replacement card.

Card will be sent to the billing address for the cardholder within 7 to 10 days.

Malfuctioning, Damaged or Card Replacement

• Contact the PCard Office at [email protected].

Transfer, Termination, Cancellation, or Suspension

• Department Card Administrator should send an email to the PCard Office at [email protected]. Destroy the procurement card.